Our direct client in Jacksonville, FL has an immediate contract opportunity for a Telephony Support Specialist. This is a contract position with potential to roll into an FTE position with the client. This is a fantastic opportunity to get on board with a well-respected organization that offers tremendous career growth potential.

-  Working knowledge of Five9 telephony and CRM systems and reporting.
Experience managing subcomponents of assigned projects or work initiatives.  Carries out specific tasks and activities within prescribed timeframes that support project plans, deliverables and initiatives.
- Following and executing standard planning and reporting processes.  Supporting the development and maintenance of work program processes and templates.  Supporting master schedules.
- Analyzing project status and schedules, historical data, trends, re-projections, etc. and prepares reports.
- Participating in or leading smaller projects. 
- Intermediate experience with MS-Excel, Word, PowerPoint and Outlook. 
- Knowledge of Call Center metrics and KPI's used to manage call centers and the metrics.
- Evaluating data and presenting the data within an easy to understand format.

Please send resumes directly to DA Longhi at dlonghi@arcgonline.com or apply online at http://www.arcgonline.com.